GM Lighting
Client Delivery

GM Lighting

AI Copilot / Customer Support Automation

Lighting Manufacturing / Commercial & Residential

Overview

GM Lighting, a leading LED tape and accent lighting manufacturer, needed customers to find product and installation answers without wading through a large catalog site. We built an AI-powered chatbot integrated into gmlighting.net that understands natural-language questions, retrieves live product information, and delivers precise answers around the clock—while a custom admin panel gives the support team full visibility into conversation history.

Project Highlights

  • OpenAI API integration
  • Real-time product database connection
  • Custom admin panel for chat review and export

APPROACH & SOLUTION

Connected the chatbot to GM Lighting's product catalog so answers stay current, and built an admin dashboard with searchable chat history, timestamps, and bulk export for support quality review

GM LIGHTING gallery 1
Client Delivery
GM LIGHTING gallery 2
Client Delivery
GM LIGHTING gallery 3
Client Delivery

Project Context

Lighting Manufacturing / Commercial & Residential. Live project: https://www.gmlighting.net/

Reducing repetitive support load while maintaining accuracy on technical lighting specifications and installation guidance

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